To maintain high levels of communication and a fast, streamlined service delivery to customers, today’s leading organisations need to access collective information quickly and efficiently.
CorrMan is an enterprise wide, Web 2.0 correspondence and case management system that has been designed to achieve this by capturing, organising, locating and sharing items of communication in a secure, integrated and intuitive environment.
CorrMan offers a powerful, flexible and scalable e-GIF compliant feedback management solution that allows organisations to cost effectively control and manage all types of correspondence, including emails, documents, memos, letters, web forms and telephone conversations.
Fully configurable, the product can be adapted to fit the current workflow of an individual organisation. Items of communication can be categorised and timescales for response applied to each category. CorrMan can track the flow of correspondence, providing a full range of reporting options that enable the effectiveness of a communications policy to be measured.
Find out how the Greater London Authority is using CorrMan to manage large volumes of correspondence and fulfil its legal requirements here. You can download a copy of the CorrMan datasheet here.